Enterprise Account Manager

Riolo Transportation, Inc. is currently seeking a highly experienced, innovative and creative Enterprise Account Management leader to join our 3PL logistics management team for our national division.

This is an opportunity for a results-oriented candidate that fosters an innate understanding of enterprise account management. In addition, we are seeking a professional that has invested deeply into personal development, emotional intelligence and mastery of your craft in developing long-term client and industry relations. As an Enterprise Account Management team member, you will be responsible for providing, managing and growing accounts that offer our 3PL services that are tailored for enterprise clients. The ideal candidate is well studied, knowledgeable and manages themselves well on the phone with a high level of enthusiasm, and is skilled at building rapport with current and prospective clients.

We focus on Community / Connection / Creativity / Innovation / Long-Standing Commitment. For more than 30 years, we’ve consistently delivered outstanding logistics services to corporations that are making an impact in their marketplace. We encourage our team to operate with the same hunger for innovation as a newly minted start-up. Organic growth is our model.

This position is based in our San Diego, CA, however, due to our growth on a national level, we are willing to consider a remote position for the right candidate.
Do you desire being part of a highly engaged team that will challenge you and encourage you to grow? This opportunity might be exactly what you have been preparing for. We will expand upon during the interview process.

About you:
You’re a highly experienced truckload logistics expert —a self-starter with a proven track record of successfully managing, growing and scaling accounts. In addition, you foster incredible attributes and skill for strong negotiating, relationship creation and network connections . You’ve created your own brand and image within the full truckload 3PL sector and are interested in a role offering the opportunity and scalability to manage and continue to build a diverse client-partnership network. In addition, you care about what you do and how you impact the community. You’re also interested in partnering with a company driven by progressive thinking and fresh ideas, and you know you can contribute and make a significant impact to our model.

Job responsibilities:
• Strategically build long-term business relationships to enhance market position
• Onboard new business directly with key stakeholders and decision makers
• Innovate improvements in the customer experience to build brand loyalty
• Innovate fresh account management strategies for current and targeted demographics of clientele
• Lead daily operational strategy planning huddles and regular mastermind sessions
• Coordinate, direct and manage all aspects of the account management cycle
• Create presentations/Pitch-decks/Video Content for account scorecards and continuance of networking
• Collaborate across multiple departments and cultivate positive internal relationships
• Identify, target, and secure new business through professional, consultative, proactive account management activities and performances.
• Drive results through strategic business plan activities and relationship management, ensuring high levels of client satisfaction and loyalty
• Develop and manage key internal and external cross-functional relationships, including senior leadership
• Maintain ongoing pipeline strategies of newly targeted lane and RFP opportunities on managed accounts.
• Collaborate with executive, senior management and functional managers as needed for for optimal strategies
• Effectively leverage company resources/tools to maximize business results (marketing materials, speaker programs, regional trade shows).
• Demonstrate a high level of accountability for all administrative tasks (Marketing utilization, performance metrics, market analysis, and weekly huddles)
• Identify, engage, and procure new lanes and opportunities with existing clients (Typically 10%+ quarterly)
• Assist in developing case studies, blog posts, email campaigns, thought leadership articles, and other marketing collateral materials as directed.
• Understand market pricing dynamics and communicate routinely to the business with recommendations.

• 3+ years minimum experience in truckload 3PL management
• Bachelors Degree
• Deep understanding of market analysis, operations, carrier development and customer management
• Track record of achieving performance metric targets and maintaining client relationships with both revenue & GP%
• Proven competence in a highly consultative account management role
• Demonstrated experience in customer service and carrier development scalability strategies
• Proven national or enterprise level account management and relationship development experience.
• Excellent negotiation, organizational, analytical, verbal, and written skills

Note: This is a very fast-paced performance based office position shaped by a strong team dynamic. 3+ years of experience. Serious inquiries ONLY please.

Compensation: $45,000 - $75,000 + Profit Share
This position has a competitive base + commission structure with comprehensive medical benefits.
RTI is a partnership-minded employer and will have a significant supportive role in the growth and development of your career. We provide advanced training and employee development opportunities. We have a strong track record of promoting candidates rapidly within the divisions.
This role offers a diverse and energetic team environment. You’ll start with two weeks of paid vacation to be used any time in the first year, with additional vacation accrued thereafter. There is opportunity to be based on-site within our flagship location in the heart of Leucadia, CA (San Diego), three blocks from the beach (our primary campus), or work remotely from anywhere in the US. If you are a high performer and consider yourself an impact player and work very well within a remote position, this could be the incredible opportunity you’ve been seeking.

Why join RTI?
We are an organic-growth business built by our people. Our objectives are simple: provide a community-driven, employee-friendly work environment that inspires creativity, innovation and growth. Our culture is important to us. We promote a positive work environment with regular team-building opportunities that range from interactive training, certified coursework, leadership development and social engagements that are tailored around community initiatives.

We have a longterm and strong industry presence with over thirty years in the business. We’re a financially independent, profitable company with a solid client acquisition model. We believe in cultivating deeply connected relationships with our team members and company affiliate.
This is an incredible opportunity for a candidate with a growth mindset that is inspired to be a contributing team member within a company that has an incredible amount of room for growth. If this is you...Apply TODAY!!!

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We work with brands of any size—from start-ups to established companies—that have a strong passion and purpose. We pride ourselves on delivering the best service and crafting powerful strategies to your existing model that bring together rich ideas and intelligent capabilities. We look forward to learning about your objectives, goals and freight program.

1302 North Coast Highway Suite #201 Encinitas, CA 92024


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We specialize in tailored concepts to streamline your specific freight spend while measuring our performance metrics to achieve your company’s goals.

When you work with Riolo, you are bringing on an experienced developed team that will simplify your logistics process.